We are a financial complaints management service.

We are here to assist you in lodging your financial disputes.

Have you been a victim of a financial advisor who;

Didn’t listen to your goals or concerns;
Who pushed you to invest more than you were comfortable with;
Who didn’t take the time to explain your investments and the risks involved,
Who lost your hard earned money?

If you’ve had a planner like this, chances are they’ve made you feel insignificant. They’ve told you it was your own fault, that you should have known better or asked more questions, or that their advice was reasonable. You may think that your money is lost forever and that you have to start again from scratch. This may not be the case.

There are measures in place to protect you from rogue advisers. You can raise an internal dispute, directly with your financial advisor, or a claim with the Australian Financial Complaints Authority (AFCA). By engaging Financial Rescue, we will act as your representative throughout the dispute proceedings and negotiations.

We are on your side and work to get the best possible outcome for you. By getting Financial Rescue to help, you can reduce the stress you would otherwise face by handling your own complaint. Financial Rescue has the know-how to investigate your case, calculate your losses, lodge your claim and get your money back.

Disputes we have assisted with.

Investment and financial advice complaints
Superannuation complaints
Insurance Complaints

Client Stories

Our Process

Step 1

We discuss your situation to see if you have a case.
Step 2

We investigate and write your complaint.
Step 3

We lodge your complaint with the licensee
Step 4

We manage any responses, and lodge your case with the Australian Financial Complaints Authority (AFCA)
Step 5

We represent you at any conciliation meetings
Step 6

We manage your complaint through to the payment of your claim